PCS Computers Legazpi
Quezon Avenue,Legazpi City, Albay
Google Maps or Waze: PCS Computers Legazpi
Waze Link: https://bit.ly/PCSLegazpiGoogleMaps
052 830 6840 / 09218464886
PCS Computers Sorsogon
Fernando's Mall, Piot, Sorsogon
Google Maps or Waze: PCS Computers Sorsogon
Waze Link: https://bit.ly/PCSSorsogonGoogleMap
056 211 1933 / 09673507292
PCS Computers Naga
Elias Angeles St., Dinaga, Naga City
Google Maps or Waze: PCS Computers Naga
Waze Link: https://bit.ly/PCSComputersNagaGoogleMaps
09568644331
PCS Computers Warranty Policy
This document outlines the warranty policy for all products sold by PCS Computers. It details the identification of warranty items, guidelines for warranty claims, warranty durations for specific items, conditions that void the warranty, exclusions, and the process for warranty claims.
- Warranty Identification
- Warranty Sticker:
Each item released by PCS Computers is identified with a warranty sticker indicating the date it was sold (month, day, year) or displaying a Serial Number.
- Assembly Verification:
Units assembled by PCS Computers authorized technicians must also bear the assembly seal or a sticker indicating the assembly date and the technician’s identification.
- Warranty Claim Guidelines
When claiming a warranty, customers must adhere to the following guidelines:
- Required Documentation:
- Present the warranty slip accompanying the item along with the corresponding Job Order Form (J.O.).
- If the warranty slip is lost, present the original copy of the Sales Invoice. A certified copy of the warranty slip will be issued (a fee of Php 300.00 will be charged for the certified true copy).
- Alternative Documentation:
- In the absence of the Job Order Form (J.O.), the defective item must be submitted along with its corresponding serial number and warranty sticker.
Note: Failure to comply with the above guidelines will void eligibility for any warranty claims.
NO WARRANTY SLIP AND SALES INVOICE = NO WARRANTY.
- Standard Warranty Periods
- Standard Warranty:
All products from PCS Computers carry a standard warranty period of one (1) year, except for the items listed below:
- Laptop Battery: 6 Months Warranty
- I/O Ports, Switches, CPU Cases: 1 Month Warranty
- Bundle Items (e.g., Mouse, Keyboard, Speaker): 1 Months Warranty
- Table and Chairs: One-Week Warranty
- Auxiliary Fans & Heat Sinks: One-Year Warranty
- Consumables (e.g., CDs, Media, Papers, CD Stomper Labels, Inks, Toner, Prepaid Cards, SIMs, Broadband Modems, etc.): No Warranty
- Software: No Warranty
- Conditions That Void the Warranty
The warranty is rendered null and void if:
- The product is damaged due to:
- Transportation issues, falls, extreme temperatures, shock, improper use, mishandling, or negligence after purchase.
- Natural disasters or acts of God (e.g., fire, flood, lightning).
- Irregular voltage sources.
- The product is installed, maintained, operated, or used in a manner not in accordance with the manufacturer’s instructions.
- The product is altered, modified, or repaired by unauthorized parties.
- The product was not purchased through authorized distributors and resellers.
- The customer is unable to provide the Sales Invoice or Warranty Slip.
- The warranty period has expired.
- Warranty Exclusions
The warranty does
not cover:
- Customer-Induced Damage:
Including, but not limited to:
- Electrical overstress (EOS)
- Bent pins
- Molten wires
- Circuit board cut traces
- Blown metal lines
- Corrosion due to dirt/moisture accumulation
- Misuse resulting in physical damage (e.g., deep scratches, cracks, dents, broken casing/cables)
- Normal wear and tear, corrosion, rust, or stains.
- Software-Related Issues:
- Preloaded software (sold with the product) is provided “as is” with no additional warranty.
- Unauthorized or poor-quality DVDs/CDs.
- Pirated or incompatible software/games.
- Computer viruses or malware.
- Defects or damage arising from third-party software or consumables.
- Damage during transit or due to natural disasters.
- Data loss or damage to storage media (customers are advised to back up data prior to sending the product for service).
- LCD-Related Issues:
- LCD panel damage due to drops, spills, scratches, cracks, or dents.
- Minor LCD defects: Warranty claims are only valid if there are more than 4 defective pixels per million pixels or more than one (1) defective pixel in the central area.
- Unauthorized modifications or repairs.
- Warranty Claim Process
- Submission of Defective Products:
Defective products covered under warranty will be returned to the supplier or manufacturer.
- Replacement Options:
If an exact replacement is unavailable, an upgraded model may be offered with the customer responsible for any price difference.
- Storage and Claim Deadlines:
- If a customer fails to claim the item within 60 days after notification, a storage fee of Php 50.00 per day will be charged.
- If the item is not claimed within 90 days, it will be forfeited.
By purchasing products from PCS Computers, you agree to the terms outlined in this Warranty Policy. For any questions or further assistance regarding warranty claims, please contact our customer support team.
