Warranty

WARRANTY GUIDELINES & PROCEDURES

1. Warranty Terms & Conditions:

• All LCPC Solution Computer Parts & Gen. Mdse. (hereon referred to as “PCS Computers”) products carry a standard one (1) year warranty except for the following:

Batteries of Laptops or Smartphones – 1 MONTH

Bundled Items (mice, keyboards, speakers, headset, etc.) – 1 WEEK

Tables & Chairs – 1 WEEK

Generic Fans, Laptop Coolers, Heatsinks, LAN Tester – 1 WEEK

Consumables (inks, toners, media, discs, etc.) – NO WARRANTY

Software (OS, Office, Anti-virus, etc.) – NO WARRANTY

Power banks, Projector Bulbs, Chargers, Adaptor – 1 WEEK

Continuous Ink Supply System (CISS) printers – 1 YEAR (subject to Manufacturer’s Duty Cycle Limit, whichever comes first)

Accessories, promotional/sale items, freebies, cables – NO WARRANTY

Branded AVR/UPS – 6 MONTHS

Generic AVR/UPS – 1 MONTH

Webcams – 1 MONTH

Flash Drives/Micro SD Cards/SD Cards – 1 MONTH
Microphones – 1 MONTH

Nvision Monitors – 6 months

Items found defective within 1 week of purchase are allowed for Replacement depending on the availability and subject to the terms of Section II and Section III below

• For Smartphones warranty, please proceed to the smartphone brand’s accredited Service Center.
• Extended warranties advertised or offered by the manufacturer of the product have their own warranty terms and conditions which require the customer to register the product on the manufacturer’s website. For more information, please visit the manufacturer’s website.

1. Warranty does not cover the following:

• All physical damages including but not limited to: electrical overstress (EOS) or “over-clocking”, bent pins, melted wires, circuit board cut traces, blown metal links, corrosion, due to accumulated dirt/moisture or insect/rodent urine, improper assembly, poor care, scratches, damages during transport, water damage, or damages caused by natural disasters.
• Products with defaced or altered serial numbers and warranty stickers or any alteration, modification, repairs made by a 3rd party.
• Smartphone, desktop, and laptop products whose software has been modified, rooted, or tampered with or its recovery partitions have been deleted.
• Loss of data (back-up files often) or transport costs
• Free or promotional items.
• Use of non-authorized inks, or continuous ink conversions on printers

LCD monitors with less than 6 dead pixels (bright/dark) are not eligible for warranty claims unless the product offers a Zero Bright Dot (ZBD) warranty.

LCD monitors and laptops whose defect is initially diagnosed as black-out, no power, or no display output are not eligible for Advanced Warranty Replacement claim.

III. For Warranty claims, the following is to be strictly followed:

• Present the defective item with the delivery receipt/invoice for diagnosis. A Job Order Form (JO) will be issued by the technician for all defective items. Present the Job Order Form to claim warranty.
• For lost Job Orders, present the delivery receipt/invoice and a certified true copy of the Job Order will be issued for a fee of ₱100 (One hundred Pesos).
• For lost Delivery Receipts/Invoices, present 1 valid ID for verification purposes and provide estimated purchase date of item. A certified true copy of the receipt will be issued for a fee of ₱100 (One hundred Pesos).
• The product must be returned in its original packaging along with all the intact components of the sales package.

1. Warranty Process

Items covered by the warranty will be sent to the supplier/manufacturer. Always return defective items in its complete box/packaging and accessories

Defective items under warranty that have no available replacement are eligible for an upgrade, provided that the customer pays for the price difference between the upgraded and older model. Warranty on the replacement/upgraded item will be carried over from the defective item’s warranty date.

Customers will be contacted when a replacement item is made available in 60 days or less. Upon notification, a 60-day period will be given in order to claim the warrantied item. When claiming upgraded items, please return old boxes, accessories, drivers, etc. of the warrantied item. A storage fee of ₱50 (fifty Pesos) will be charged per day past the 60-day claim period. Items unclaimed after 90 days will be forfeited.

Always keep Sales Invoice/Delivery Receipts to facilitate Warranty Claims.

Sales Return Policy

NO RECEIPT, NO EXCHANGE. Sales returns are allowed only where the product was purchased. ORIGINAL receipt is needed to process any sales return transaction.

NO CASH REFUND. A credit note with a validity of 1(1) month will be issued for the returned products, in cases where the customer’s choice of replacements item(s) is not available. A credit note can be used only in the same branch where it was issued.

Only items with complete boxes, cd drivers, manual, and in pristine condition will be accepted for exchange. Consumer items such as tablets, digital cameras, cellular phones, headset will only be permitted for return if the original package (e.g. shrink wrap, blister pack) has not been opened and the devices have not been used. Consumable items such as ink cartridges, ribbons, etc. that have been opened will not be honored for return. Software is not allowed for sales return.