PCS Computers Warranty Policy

At PCS Computers, we are committed to providing quality products and reliable after-sales support. This policy explains our warranty coverage, seven-day replacement policy, and warranty claim procedures.

This policy applies to purchases from all PCS Computers physical branches and official online sales channels, including our website and official marketplace stores.

1. Warranty Coverage

Warranty covers defects in materials or workmanship that occur under normal use during the applicable warranty period.

Coverage generally begins on the purchase date shown on the sales invoice or verified purchase record. Any different commencement date required by the applicable manufacturer’s warranty or law will be observed.

The coverage and duration for each product follow the warranty terms disclosed at purchase. Opening a product for normal use does not, by itself, cancel its warranty.

PCS Computers will assist with assessment and coordinate covered repairs or replacements with the supplier, manufacturer, or authorized service center when necessary.

2. Warranty Periods

Unless different coverage is clearly disclosed at purchase, the following express warranty periods apply:

Product or Component	Warranty Coverage
Laptops	Generally one year; selected models may qualify for extended manufacturer coverage
Laptop batteries	One year against manufacturing defects, unless longer coverage is provided
Processors, motherboards, RAM, SSDs, HDDs, graphics cards, and monitors	One year, unless longer coverage is specified
Auxiliary fans and heat sinks	One year
Computer cases, case switches, and front-panel I/O assemblies	One month against manufacturing defects
Separately sold basic bundled mouse, keyboard, and speakers	One month, unless different coverage is specified
Tables and chairs	Seven days against manufacturing defects, unless longer coverage is specified
Printers, power supplies, UPS units, CCTV equipment, networking devices, and other hardware	As stated in the product’s purchase documents or applicable warranty
Free accessories and promotional giveaways	As explained in Section 4
Consumables	Normal consumption and wear are excluded; manufacturing defects may be submitted for assessment
Software and digital licenses	Subject to the publisher’s license and support terms; incorrect, invalid, or defective products supplied by PCS Computers may be reported for assessment

Longer manufacturer warranties and valid promotional extensions remain applicable according to their terms.

These periods describe express warranty coverage and do not remove rights or remedies available under Philippine law.

For assembled desktop packages, individual components may have different warranty periods.

3. Laptop Warranty Extensions

Selected laptops may qualify for a free manufacturer warranty extension to two or three years through registration on the brand’s official website or its designated registration platform.

Eligibility depends on the model, promotion, registration deadline, and successful completion of the brand’s requirements.

Customers should:

• Follow the registration instructions supplied with the product or provided by the brand.
• Complete registration within the required period.
• Keep the sales invoice and registration confirmation.
• Check which parts and services are included in the extended coverage.

Extended laptop coverage does not automatically extend battery or accessory coverage. These follow the specific terms of the manufacturer’s promotion.

PCS Computers can provide registration guidance. Customers should verify that registration has been successfully completed and retain the confirmation.

4. Free Accessories and Promotional Giveaways

Complimentary accessories, such as a basic mouse, mouse pad, keyboard, or other promotional giveaway, generally carry no additional express warranty from PCS Computers, unless otherwise stated.

Selected free accessories may be provided with a seven-day warranty against manufacturing defects, as disclosed at purchase.

Free branded products with their own manufacturer’s warranty, including promotional monitors, retain the coverage stated for those products.

This section does not limit rights available under Philippine law.

5. Seven-Day Replacement for Defective Major Items

PCS Computers provides a seven-calendar-day replacement period for all major items with a verified manufacturing defect.

The replacement period begins:

• For in-store purchases: On the purchase date shown on the invoice or verified purchase record.
• For delivered purchases: On the date the customer receives the item.

Major items include laptops, desktop computers, monitors, printers, processors, motherboards, memory, storage drives, graphics cards, power supplies, UPS units, CCTV equipment, and networking devices.

To request replacement:

1. Report the defect within the seven-day period and submit the item promptly for assessment.
2. Provide your invoice or other verifiable proof of purchase.
3. Return the included accessories. Original packaging is helpful where available.
4. Allow PCS Computers or the manufacturer’s authorized service center to verify the reported defect.

A report made within the seven-day period will be recorded even if verification takes longer.

This replacement benefit covers manufacturing defects. It excludes damage caused by accidents, misuse, improper installation, or other external causes.

For assembled desktops, replacement may apply to the defective component rather than the entire system.

A verified defective item will be replaced with the same model where available. If it is unavailable, we will discuss an appropriate alternative or another applicable remedy. Any upgrade requiring additional payment must have your approval.

After seven days, the applicable warranty remains in effect. The seven-day replacement benefit does not limit statutory rights or other available remedies.

6. Proof of Purchase and Product Identification

Please provide the following when requesting warranty assistance:

• Sales invoice, warranty slip, online order record, or other verifiable proof of purchase.
• Product model and serial number, where applicable.
• A description of the problem and when it occurs.
• Current contact details.
• Existing Job Order number, if following up on a previous service request.

If your invoice or warranty slip is missing, contact us so we can check available transaction and serial-number records.

Missing paperwork alone does not automatically invalidate a claim where the purchase and coverage can otherwise be established.

Please keep serial-number labels and warranty stickers readable. Missing or altered labels may require additional verification.

Assembly seals help identify systems assembled or serviced by PCS Computers. A broken seal alone does not automatically establish that a reported defect was caused by the customer.

7. Warranty Exclusions

Warranty generally excludes damage or problems caused by:

• Drops, impact, crushing, spills, or other physical or liquid damage.
• Incorrect voltage, incompatible power adapters, improper wiring, power surges, or lightning.
• Fire, flooding, or other external events.
• Improper installation, misuse, neglect, or operation outside the manufacturer’s specifications.
• Unauthorized repairs or modifications that cause or contribute to the reported defect.
• Unsupported overclocking, firmware modification, or other operating conditions that cause damage.
• Pest infestation, moisture, corrosion, or excessive contamination that causes failure.
• Normal wear, cosmetic deterioration, or normal battery-capacity reduction.
• Software conflicts, malware, operating-system corruption, forgotten passwords, or account-access issues unrelated to a covered hardware defect.

Examples of damage requiring assessment include bent pins, broken connectors, cracked panels, damaged circuit traces, burnt components, and melted cables.

Claims will be assessed based on the reported defect and available findings. An unrelated scratch, modification, or other condition does not automatically cancel coverage for every component.

If coverage is declined, we will explain the reason and provide available assessment findings.

8. Displays, Batteries, and Consumables

Displays: Dead pixels, bright pixels, backlight variation, and similar panel concerns will be assessed using the applicable manufacturer’s policy for the specific model, without limiting statutory rights. Cracks, pressure damage, and liquid damage caused after delivery are generally excluded.

Batteries: Manufacturing defects are covered during the applicable warranty period. Normal reduction in capacity or operating time from use and aging is generally excluded. If a battery swells, stop using and charging the device and contact us for assessment.

Consumables: Depleted ink or toner, used paper, normal printhead wear, and other ordinary consumption are generally excluded. Manufacturing defects and problems with newly supplied consumables may be reported for assessment under the applicable terms.

9. How to Make a Warranty Claim

1. Contact or visit PCS Computers. You may request assistance from any PCS Computers branch or through our official customer-support channels. The receiving branch may coordinate with the selling branch when necessary.
2. Provide purchase and product details. Describe the issue and share photos or videos where helpful.
3. Submit the product for assessment. Include accessories needed to reproduce the fault, such as its power adapter. We will advise if additional items are required.
4. Receive a Job Order or service acknowledgment. This records the product, serial number, visible condition, accessories received, and reported problem.
5. Receive an assessment and service update. We will explain the proposed action and coordinate any necessary authorized service.

Original packaging is helpful for safe transport but is not automatically required for every warranty claim.

For shipped returns, contact us before sending the item so we can confirm the return arrangements.

10. Carry-In Service and Transportation Costs

Warranty service is provided on a carry-in basis, unless an on-site service arrangement is expressly included in the product’s warranty or purchase agreement.

Customers must bring the item to a PCS Computers branch or the appropriate authorized service center and arrange collection after service.

• Customers’ travel and transportation expenses for bringing items to and collecting items from the store or service center are not covered by the standard carry-in warranty.
• Technician transportation to the customer’s location, home visits, on-site inspection, pickup, and delivery are not included unless expressly agreed or covered by the applicable manufacturer’s warranty.
• If an optional on-site visit, pickup, or delivery service is available, any charges will be disclosed and require the customer’s approval before scheduling.

For shipped warranty claims, contact PCS Computers first to confirm the return arrangements and responsibility for shipping costs.

These terms do not override transportation or delivery benefits included in a manufacturer’s warranty, applicable marketplace rules, or costs that PCS Computers is required to bear under Philippine law.

11. Authorized Service Centers

Laptops, printers, monitors, and certain other devices or components may have designated manufacturer-authorized service centers. Availability and service arrangements vary by brand, model, and location.

Customers may:

• Submit directly to an authorized service center. Contact the center first to confirm its authorization, requirements, and service arrangements. Bring your proof of purchase and applicable warranty documents.
• Request assistance through PCS Computers. We will assist with receiving and coordinating the product’s transfer where authorized service-center handling is required.

Authorized service centers perform diagnostics, repairs, or replacements under the applicable manufacturer’s warranty terms and legal requirements.

Transportation and forwarding may affect the estimated service time. We will explain the arrangements and provide updates.

Please coordinate with PCS Computers or the manufacturer before arranging unauthorized repairs, as damage caused by such repairs may be excluded.

Referral to a service center does not remove PCS Computers’ responsibilities as the seller or limit your legal rights.

12. Repairs, Replacements, and Service Time

Covered manufacturing defects will be addressed without charges for covered repair or replacement work.

The appropriate remedy may include repair, replacement, refund, or another remedy available under applicable law, depending on the circumstances.

We will provide an estimated service time after initial assessment and update you if further testing, parts, or manufacturer service is required.

Applicable legal service periods will be observed. Repairs under an express warranty generally follow the 30-day period provided by Philippine law, subject to legally permitted extensions for circumstances beyond the warrantor’s control.

Supplier or service-center processing does not automatically suspend your rights. If service is delayed, contact PCS Computers for a status update and discussion of available remedies.

Coverage following repair or replacement will follow the applicable warranty terms and law. We will explain the remaining coverage when the item is released.

13. Data and Software Services

Before submitting a computer, storage device, or other data-bearing product:

• Back up important files.
• Remove memory cards and accessories not needed for testing.
• Sign out of personal accounts where practical.
• Tell us if the device contains sensitive information requiring special handling.

Testing, repair, replacement, or operating-system reinstallation may erase data. Backup and recovery are not included unless expressly agreed.

Our staff will request only the access reasonably necessary for the agreed service. This policy does not exclude liability that cannot lawfully be excluded.

Software troubleshooting, reinstallation, configuration, and data recovery may be separate paid services unless included in the purchase or required to resolve a covered defect. Any charges will be explained before paid work begins.

14. Out-of-Warranty Services

If coverage has expired or the reported issue is outside warranty coverage, we may offer a paid assessment or repair, subject to service availability.

Any assessment fee, repair charge, replacement-part cost, or other paid service requires your approval before chargeable work begins.

15. Collection of Serviced Items

We will notify you when your item is ready for collection. Please keep your contact details updated and retain your Job Order or service acknowledgment.

Please collect the item within 60 calendar days after our ready-for-collection notice, or contact us to arrange a collection date.

Any storage fee must be separately disclosed and agreed in writing before service acceptance, including the rate and when it begins.

Items will not automatically be forfeited after 90 days. Unclaimed property will be handled through documented notices and procedures consistent with applicable law.

16. Returns and Consumer Rights

Defective, incorrect, or misrepresented products may qualify for remedies under Philippine law.

Returns solely because of a change of mind are subject to any return policy expressly offered by PCS Computers or the applicable marketplace.

For purchases through our official marketplace stores, the platform’s applicable return and refund procedures also apply without limiting legal rights.

Nothing in this policy excludes, reduces, or replaces rights provided by the Consumer Act of the Philippines or other applicable laws.

Policy updates apply prospectively and will not reduce warranty coverage already promised at purchase.

For warranty assistance, visit any PCS Computers branch or contact us through the official contact channels on our website.